Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists::Customers may “misunderstand the consequences of canceling,” cable lobby says.
Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists::Customers may “misunderstand the consequences of canceling,” cable lobby says.
Sometimes they are on an older package. Which means they have a much lower monthly bill. If they cancel and then sign back up, they now have a much higher monthly bill. So yeah, a single click actually is bad. But that doesn’t mean the button shouldn’t exist. That just means there should be a couple of prompts. For example, the first one is canceled. The second one is a a screen that shows what they are paying per month, With a section next to it, that shows what they would pay if they signed back up. Then that screen there are two buttons that says no I did not mean to cancel, and the other button that says yes, go ahead and drop the service. That actually makes sense. but I actually agree with the statement that a single button that says cancel and allows you to drop the service in one button is actually very bad.
Seems lemmy isn’t far off from spez’s palace after all… Everyone downvotes facts and upvotes their feelings 😂
You’re exactly right about the cancellation of a grandfather clause leading to a higher new rate, btw.