nanoUFO@sh.itjust.worksM to Games@sh.itjust.worksEnglish · 7 months agoSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.comexternal-linkmessage-square63fedilinkarrow-up1525arrow-down14file-text
arrow-up1521arrow-down1external-linkSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.comnanoUFO@sh.itjust.worksM to Games@sh.itjust.worksEnglish · 7 months agomessage-square63fedilinkfile-text
minus-squareadam_y@lemmy.worldlinkfedilinkEnglisharrow-up48arrow-down4·7 months agoI got a refund four hours in when I explained that I had spent two of those in a queue waiting to play. I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
minus-squarescutiger@lemmy.worldlinkfedilinkEnglisharrow-up50·7 months agoThe two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
minus-squareInFerNo@lemmy.mllinkfedilinkEnglisharrow-up4·7 months agoI have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
minus-squareNo_@lemm.eelinkfedilinkEnglisharrow-up7arrow-down1·7 months agoLike the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
minus-squareInFerNo@lemmy.mllinkfedilinkEnglisharrow-up3·7 months agoIt wasn’t the automated process unfortunately
I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.
I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
The two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
It wasn’t the automated process unfortunately