Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
Many corporations simply see customer support as a department that generates 0 revenue and costs them money.
They try to bring those costs down by off-shoring support, using AI, simply not having support, etc. These companies trade the good will of customers, the livelihoods of their employees, and the larger economy all for their short term greed. Line must go up this quarter.