Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
Willing to give 10:1 odds that they’ve turned a bunch of their processes over to LLMs.
I’m a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.