The highest usage of ad blockers happens within the age range of 18-24, which categorically includes Gen Z.
The second highest age range is 25-34, and the third highest is 12-17, which is also included in Gen Z.
That said, I would argue that, while knowing how to use a smartphone doesn’t make you tech savvy, knowing how to use an ad blocker doesn’t either. It’s as easy as installing an extension.
Always demand a human support representative until it gives you the option to, then the actual human will usually manually process your refund if you complain about how the initial refund never happened.
Bonus chance of success if you’re a Prime member and say you’re thinking about cancelling.