• halcyoncmdr@lemmy.world
    link
    fedilink
    English
    arrow-up
    6
    ·
    1 day ago

    Looks like Corsair is pulling ahead in terms of good, high quality customer support.
    Thank fuck cause ASUS is severely lagging behind in this aspect.

    There is no lagging behind… ASUS is a dead company when it comes to customer support. They managed that in near record time.

    NZXT just straight up turned into a mustache twirling villain at this point.

    The fact we’re giving Corsair any leeway with something that almost certainly was found and ignored during internal testing, and only acknowledged months after it was publicly reported on, is insane.

    • recursive_recursion they/them@lemmy.caOP
      link
      fedilink
      English
      arrow-up
      4
      ·
      edit-2
      20 hours ago

      Think of it like a race:

      Whoever is last is considered lagging behind as consumers will generally shift towards the best competitors.

      If Corsair is actually doing right by consumers (especially when it could be a real monopoly like the current anime and manga industry) and raises the minimum bar then we should praise them.

      If a person is doing right by others, shaming and attacking them defeats the purpose of trying to make society more ethical.

      • halcyoncmdr@lemmy.world
        link
        fedilink
        English
        arrow-up
        2
        arrow-down
        1
        ·
        1 day ago

        ASUS was already lagging behind, and had been for years. Their lack of anything approaching an adequate response (basically not giving a single fuck) to the numerous issues Gamers Nexus has reported on multiple times these last couple years across multiple separate divisions, shows a complete disregard for their consumers.

        ASUS is not unique, there are numerous other options with similar or better quality, and often at better prices. They are not a monopoly, or even close to it. They really only had brand loyalty, which they decided to nuke completely. They can go out of business and the industry would be perfectly fine.